Balaji Luxury

Terms and Conditions

At Balaji Helicopter and Luxurious Car, we are committed to providing a seamless and enjoyable experience for all our customers. Below is our Flight Terms & Refunds Policy, which outlines important information regarding booking, cancellations, refunds, and other related aspects of your helicopter ride.

Booking Process

All bookings must be made via the Company's official website or customer service center.
A booking is confirmed only after the customer receives a confirmation email or SMS from the Company.
A valid credit card and government-issued ID is required to confirm the booking.
Bookings must be made at least _____ hours/days in advance.

Payment and Charges

Payment must be made in full at the time of booking or per terms.
Total cost includes vehicle, driver, taxes, and optional services.
Acceptable payment: card, bank transfer, or accepted methods.
Late payments may cancel the booking or incur fees.

Vehicle and Driver Service

The customer will be provided with a luxury vehicle driven by an experienced, professional driver.
Customers will not be permitted to drive the vehicle themselves, and self-driving is strictly prohibited.
The driver will adhere to all traffic laws and regulations, ensuring safety during the trip.
The driver's responsibilities include safe operation of the vehicle, ensuring passenger comfort, and adherence to the agreed itinerary.

Driver's Requirements

The driver assigned to the vehicle is professionally trained and holds all necessary driving licenses and permits required by law.
The customer is expected to behave respectfully toward the driver, and any abusive or inappropriate behavior will result in immediate termination of the service without a refund.

Cancellation & Refunds Policy

Cancellations made at least____ hours/days before the scheduled service time will be eligible for a full refund.
Cancellations made within hours of the scheduled service may incur a cancellation fee of [percentage]% of the total booking amount.
No refunds will be provided for cancellations made after the scheduled pickup time.
If the Company cancels the booking due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability), a full refund or suitable alternative will be offered.

Usage of Vehicle

The vehicle is provided for personal or business use within the agreed geographic area, and must not be used for any illegal activities, racing, or off-road driving.
Smoking is not permitted inside the vehicle.
Pets are not allowed in the vehicle unless prior arrangements have been made and confirmed by [Company Name].
The vehicle must be used in a responsible manner. The customer is responsible for any damage caused by misuse during the rental period.

Additional Charges

Additional charges may apply for services not included in the original booking, such as extra hours, extended travel beyond the agreed area, or special requests.
Any tolls, parking fees, or fines incurred during the service will be charged to the customer.
A surcharge may apply for bookings during holidays, peak times, or specific locations.

Liability and Insurance

The vehicle provided is fully insured by the Company, including third-party liability and damage coverage.
The customer must immediately report any accidents, damage, or issues to [Company Name].
In case of any damage caused to the vehicle by the customer or their passengers during the service, the customer may be held financially responsible for repairs or any other related charges.
[Company Name] is not liable for any personal injuries or damage to personal property during the service.

Late Return or Changes to Schedule

The vehicle must be returned on time, as agreed in the booking. Late returns may incur additional charges, which will be calculated based on the hourly or daily rate.
If the customer wishes to extend the service duration, this must be communicated and confirmed with the Company before the scheduled end of the service. Additional charges will apply.

Force Majeure

[Company Name] is not liable for failure to provide the service due to circumstances beyond its control, such as natural disasters, road closures, traffic conditions, strikes, or other events that affect the ability to perform the service.

Modifications to Terms and Conditions

[Company Name] reserves the right to change, modify, or update these terms and conditions at any time. Any significant changes will be communicated to the customer prior to their next booking.

Governing Law

These terms and conditions are governed by the laws of [Country/State]. Any disputes will be subject to the jurisdiction of the courts located in [City/State].

Booking

All bookings are on a first-come, first-served basis.
Upon successful booking (confirmed upon receiving 100% advance payment), you will receive an email confirmation
with all the details of the flight, including the date, time, and departure point.
Flight duration and costs will be quoted based on the indicated flying time, overnight stays, waiting charges, and
any additional factors. If there is a change in these parameters, the quote will be revised accordingly.
It is your responsibility to verify all information at the time of booking. Please ensure that the details are accurate. If there are any discrepancies, please inform us immediately.
In case incorrect information is not updated before the flight, Balaji Helicopter and Luxurious Car reserves the right to deny the service or additional charges may apply to correct the details.
No refund will be issued for any errors in information provided by the client after booking confirmation, unless it affects the overall service and can be corrected within a reasonable timeframe.
Minimum charges will apply for _____ hours of flying per day.
If there is no flying, a minimum daily commitment equivalent to two flying hours will be charged.
Flight schedules are subject to clearance from weather conditions, ATC, and other statutory agencies, and any changes may require a revision of the quote.

Billing, Payment & Payment Methods

Full payment is required at the time of booking to secure your helicopter ride.
Payments can be made via credit card, debit card, or other payment options available on our website.
The flight will only be confirmed once payment has been received and processed.
Flight durations are calculated under NIL wind conditions, and billing will be based on the actual time taken from engine start to engine off.

Changes to Bookings or Rescheduling

We understand that plans may change, and we are happy to accommodate changes to your booking. Any modifications to your flight must be made at least 48 hours before the scheduled flight.
Changes to bookings, such as a change in flight date or time, may incur additional charges depending on availability and the nature of the change.
If there is any change to the charter conditions, the quotation will be revised accordingly.
For any prolonged halts, the client will be responsible for crew layover charges, including hotel accommodations.
If there are changes in routes by the client after payment (e.g., from Pune-Mumbai-Goa to Pune-Mumbai-Pune), the payment is non-refundable.
A re-booking fee may apply, and changes are subject to the availability of slots.

Cancellation & Refunds Policy

If you need to cancel your booking, you must notify us at least 72 hours before the scheduled flight to receive a full refund.
Cancellations made less than 72 hours before the scheduled flight will be subject to a cancellation fee. The refund will be processed after deducting this fee.
Cancellations made within 24 hours of the flight are non-refundable. However, we will offer an opportunity to reschedule, subject to availability and additional fees.
No refund will be issued for no-shows (when you miss the flight without prior notice).
Refund requests must be made within 7 days of the cancellation. Refunds will be processed to the original payment method within 7-10 business days.
The refund will be calculated after deducting the cancellation fee, if applicable.
No refunds will be issued for cancellations made less than 24 hours before the flight or if you fail to show up for the flight.
No refund will be issued for any errors in information provided by the client after booking confirmation, unless it affects the overall service and can be corrected within a reasonable timeframe.
You may reschedule your flight, provided you notify us at least 48 hours before the scheduled departure.
Rescheduling requests are subject to availability and may incur additional charges depending on the timing of the request.
If a flight is rescheduled due to weather or operational issues on our end, no rescheduling fee will be charged.

Weather or Safety-Related Cancellations

In the event of adverse weather conditions, safety concerns, or other unforeseen circumstances that prevent the flight from occurring, we will offer a full refund or the opportunity to reschedule the flight without any additional charge.
If the flight is delayed due to weather or safety reasons, we will do our best to reschedule your flight at the earliest convenient time. You will not be charged additional fees for such delays.

Force Majeure

If a flight is diverted due to weather or operational reasons, the actual flying time will be charged, and any balance will be payable or refundable.
Balaji Helicopter and Luxurious Car is not responsible for cancellations or delays due to unforeseen events like bad weather, poor visibility, technical problems, or non-availability of clearance from ATC or other statutory authorities. If the flight cannot take off, the amount will be refunded.

Passenger Requirements & Baggage Restrictions

All passengers must present valid identification (e.g., government-issued ID) at the time of check-in before the flight.
Passengers should be aware of and adhere to weight restrictions. Please contact us in advance if you have any concerns regarding baggage or weight limitations.
Passengers are required to comply with all safety instructions provided by the crew during the flight. Failure to comply with safety measures may result in cancellation of the flight without a refund.
For foreign passengers, passport details, nationality, and visa information must be provided at the time of booking.
Baggage restrictions apply, and weight and dimensions must be provided at the time of booking or 24 hours in advance.
Passengers are not allowed to carry dangerous goods; all items will be subject to security checks as per Indian Government regulations.

In-Flight Services

Vegetarian and non-vegetarian meals, snacks, and beverages will be provided onboard as per customer preferences.

Helipad Requirements & Permissions

The client must provide a landing site sketch, coordinates (latitude and longitude), and ensure the landing area is free from obstructions.
For government properties, written permission from the district collector or commissioner of police is required. For privately owned properties, permission from the property owner is necessary.
Helipad arrangements will be the responsibility of the client, but we can assist in coordinating this.

Video & Photo Publishing

Charter videos and photos may be published on our social media and website galleries. If you have an objection, please inform us prior to your flight.

Health & Safety

We prioritize the safety of our passengers and strictly adhere to all aviation safety regulations.
Passengers should be in good health for the flight. If you are pregnant, have serious medical conditions, or have any concerns, please consult a doctor before booking your flight.
In the event of any medical emergencies or if the flight crew feels that a passenger’s health may be at risk, the flight may be canceled or altered for safety reasons.

Customer Satisfaction

We are committed to providing the best service and making your helicopter experience exceptional. If you have any concerns, feedback, or complaints, please don't hesitate to contact our customer service team. We will do our best to address and resolve any issues you may encounter.
We value your feedback and encourage you to share your experience with us.

SATCOM Charges

If applicable, SATCOM charges will be calculated based on actual usage during the flight.

Fraud Awareness

Balaji Helicopter and Luxurious Car is not responsible for any payments made to third-party vendors or agencies claiming to represent us.